Frequently Asked Questions & Policies
Frequently Asked Questions
Do you offer a guarantee?
Yes, I do! I offer a risk-free guarantee for the first hour of tutoring. If for any reason you are not satisfied with tutoring or simply think that online tutoring is not a good fit for you, you don’t pay for that first hour.
How long are sessions?
For most students, sessions are either 1 hour, 90 minutes, or 2 hours long. The duration depends on a number of factors, such as the amount of time and ground to cover before the test, attention span, and scheduling logistics. I find that 90 minutes to 2 hours is ideal for going through questions from homework and still having plenty of time to make progress on new material.
How many sessions do I need?
How does online tutoring work?
What technology do I need?
Do you offer packages or discounts?
When is payment due and how does payment work?
How does payment work if I decide to go over the scheduled time?
What is your cancellation policy?
For group tutoring, do you find my partner or do I?
Who makes a good partner for group tutoring?
These policies are subject to change, but I do my best to keep this page updated. When we’re ready to get started, I’ll send you your own PDF copy of these policies.
Although I never require you to pay more than one session at a time, payment is due in advance of each session. Payments can be made by credit card or Paypal through a secure link in the scheduling confirmation email. EXCEPTION: For the first session, because of my risk-free guarantee, payment is not due until after the first session.
First Hour Risk-Free Guarantee
I guarantee that you will be satisfied with our tutoring sessions. If you are not satisfied or feel the tutoring is not a good fit, you do not need to pay for the first hour of tutoring. If you have pre-paid for this first hour, your payment will be fully refunded.
Rescheduling & Cancellations
Please notify me at least 24 hours before you or your child will not be attending tutoring due to an illness, vacation, extracurricular activity, etc. I recognize that some illnesses can cause sudden cancellations. If a sudden cancellation is due to a sudden illness such as this or a sudden unforeseeable emergency, the 24-hour cancellation policy may be waived on a case-by-case basis. Aside from these situations, if you cancel with less than 24-hour notice, you agree to pay the full price of the lesson.
Sessions cancelled with more than 24-hour notice can be rescheduled or refunded.
If I have to cancel a lesson due to illness or emergency, I will notify you as soon as possible and arrange for make-up tutoring sessions.
Logging in Late
Please log in on time for tutoring. If you are running late or experiencing technical difficulties, please text or call me to let me know. If you are late, no time will be added to the end of the session. If you are more than 30 minutes late to the lesson, I will consider this a last-minute cancellation.
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